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Backup Services FAQ

What are the benefits of online backup or backup as a service?

The key benefits are to give people a way to unload the complexities associated with backups, especially the difficulty of managing backup solutions from an application perspective, managing tapes, and trying to deal with tapes offsite vaulting. It is in combination with the need to reduce capital and operating costs. And finally, the biggest driver is lower risk, particularly for small to medium-sized businesses, mobile users or remote offices. Backup is always available but in terms of reliability or the ability of an organization to effectively recover data, a lot of businesses are only getting by and there is a lot of concern about massive data loss.

Do online backup vendors make any kind of guarantees about meeting RTOs?

Even if you don’t get a structured service level agreement (SLA) from a service provider during the pre-sales period, if you’re a company you can get one before you commit to some kind of service like this.
At a minimum, this form of agreement will provide information regarding the quality of service, how often you are expected to bring down the service for maintenance or scheduled or unplanned downtime. Are they truly 24/7, every day of the year, or do they have conditions under which they are not always available?
Backup and restore will rarely see guaranteed speeds and results. But you should certainly look for service providers to be able to measure as a practical approach beyond the contract, either during the pre-sales phase or during the initial deployments.

When are backups made?

Backups start at midnight and are performed daily. Backups are stored on-campus and maintained for 30 days.

How do I know if my backups are successful?

On site or in the cloud, it is always good practice to test your backups and I strongly recommend that you do so on a regular basis.

What will happen if I hit my maximum storage allocation?

You will receive an email or call from our support team to upgrade your plan.

What are the most important features to look for when selecting an online backup service?

The number one thing you want to be looking for its ease of use, ease of deployment and speed of deployment.
Safety is another matter to look at. The larger the company, the more issues like access control lists, role-based authentication and role-based access to systems you should be concerned with.
Make sure you have some visibility into what’s really going on, how much capacity you’re using, what the performance looks like every day or weekly.
Look up infrastructure evidence. There are things you wouldn’t usually think about when the data moves offsite.
Search for a company proof in the stability of the technology.

Is online backup a legitimate option for a midsized business?

This is a direct hit for small businesses. This form of service to organizations is a really good deal. Powerful advantages can also be seen in medium-sized companies with less than 1,000 workers and a traditional home backup solution but with most of their workforce remote. So, it’s been a great surprise to see the technology adopted for different purposes by a wide range of company sizes, but when you look at the cause of why you’re doing it, many of the root causes are very similar. It has to do with the difficulty of handling backups and places where backup managers or individuals are not generally trained or certified to do simple day-to-day activities.

Where are my backups?

Your backups are stored safely in our tier 3 data center in USA & UK Location.

How frequently should I be backing up?

If you are making any major changes in your data then you should take a backup every 3 days.

SSL Certificate FAQ

What is SSL?

SSL stands for Secure Sockets Layer, an encryption technology that was originally developed in the 1990s by Netscape. SSL creates an encrypted connection between your web server and the web browser of your visitors allowing for the transmission of private information without eavesdropping, data tampering, and message forgery problems.

Do I Need An SSL Certificate For My Website?

Yes, if you ask the visitors for some personal information. Most shoppers online are very cautious and would like to know that their information is secure. There are two important things about using an SSL certificate:

Encryption of sensitive data such as credit card numbers and personal information (name, address, username, password, etc.).
Any assurance to your customers that you are trustworthy (this can’t be assured by the process of obtaining an SSL certificate, but it can make it more likely which is part of why visitors get the perception).

Why SSL?

SSL is the foundation of our secure Internet and protects confidential information as it moves across computer networks around the world. SSL is important to protect your website as it does not handle confidential information such as credit cards. This offers anonymity, basic protection and data integrity for both your websites and the personal information provided by your users.

What are the Features of SSL Certificate?

There are many different types of certificates and many different features of the SSL certificate that you will need to understand to obtain the appropriate SSL certificate. The most important distinction to make is that you need a high certificate of assurance, a low certificate of assurance or an EV certificate.

What is an SSL Certificate?

An SSL certificate is a bit of code that provides protection for online communications on your webserver. When your secured website is contacted by a web browser, the SSL certificate enables for an encrypted connection. It’s kind of like wrapping a message in an envelope until it’s delivered by the mail.

How does SSL make my website more trustworthy?

An SSL certificate includes validated website details it secures to help users ensure they connect with your website. Extended Validation is the highest authentication level in the industry and provides consumers with the most visible assurance: The address bar in high-security browsers turns green.

Does authentication really matter?

Authentication ensures the identification information found in your SSL certificate has been checked by a trusted third party, ensuring consumers that your site is actually your site. Fraud and identity theft issues have made consumers more likely to share personal data with new websites. However, 86% of online shoppers feel more secure when using security measures, such as a trust mark, to enter personal details on sites.

What is a certificate authority?

An SSL certificate serves as an online World credential. Each SSL certificate identifies a particular domain and Web server uniquely. Trusting a certificate is based on confidence in the company that issued it. Certificate authorities provide a variety of methods to verify information provided by individuals or organizations.

What type of encryption does SSL use?

RSA Asymmetric Encryption and Symmetric Encryption work on SSL / TLS Certificate. Where Asymmetric Encryption assists in creating a safe client-server connection and Symmetric Encryption to securely share information over the already established secured connection, often called as “SSL Handshake”.

What are the benefits of SSL?

SSL is the abridged type of Secure Socket Layer. For e-commerce sites, this authentication offers well being on the system. On a convention on the web, this is one specific segment that is imperative for protecting the customer’s data. Legitimate parts of the server of a site are checked by the SSL endorsement. Read More

Security Services FAQ

What is Cyber-security?

Cybersecurity refers to the computer network security specialization which consists of technologies, policies, and procedures which protect networked computer systems from unauthorized use or harm. Generally speaking, issues related to cybersecurity can be divided into two complementary areas:

Cyber attacks, which are basically offensive and focus on network penetration techniques.
Cyber defenses, which are essentially defensive and highlight countermeasures designed to prevent or minimize cyber attacks.

What is a cyber threat?

A possible cyber threat that can be given a probability of occurrence and can be used for cyber risk assessment.

What is malware?

Malware is an umbrella word derived from “malicious software” which refers to any program that is intrusive, harmful or damaging to the computer and network systems. Malware can take many forms, which includes, but is not limited to, computer viruses, worms, trojan horses, bots, spyware, rogueware, and other malware. Many active threats to malware are typically worms or trojans, rather than viruses.

Do cloud services create new cyber security issues?

Yes, Cloud providers offer efficiency, scalability, measured service, and other cost efficiencies but often present potential security challenges associated with government data protection, access, and storage. While analyzing cloud computing in general and the various deployment models (public, private, hybrid, community) the overall economic cost and different security elements of cloud services must be fully understood. Consumer-based cloud services used by government employees present potential challenges because they do not have rigorous security checks.

What is Ransomware?

Ransomware is a form of malicious software that infects a device and prevents access by users until it is paid a ransom to unlock it. Ransomware variants have been identified for many years, and sometimes by showing an on-screen warning attempt to extort money from victims. These warnings usually state that the user’s devices were locked or that the user’s files were encrypted. Users are told that connection will not be restored until a ransom is paid.

What do I do to protect against Ransomware?

For all sensitive information using a data backup and recovery plan. Perform and check daily backups to mitigate the effect of data or system failure and to speed up recovery. Note that ransomware can also impact network-connected backups; sensitive backups are to be removed from the network for optimum security.
Keep up to date with the new updates to the operating system and applications. Most attacks target for vulnerable software and operating systems. Ensuring that these are patched with the latest updates greatly decreases the number of exploitable entry points that an attacker can reach.
Maintain up-to-date anti-virus software, and check any downloaded software from the internet before executing.
Restrict the right of users to install and run unauthorized software programs, and apply the “Least Privilege” principle to all systems and services. Limiting these rights can prevent malware from running or limit its capability to spread across the network.
Avoid enabling email attachments to macros. If a user opens the attachment and makes macros, the malware will be executed on the machine by embedded code. Do not follow free Web links in emails.

Colocation Services FAQ

What is the difference between Colocated and Leased or Dedicated Servers?

You can access the data center through colocation, use your own server, and you will be paid based on physical cabinet space usage per unit [U], i.e. a 2u event. You don’t have physical access to the datacenter with a Leased Server; the hardware is rented rather than the space in the cabinet.

Is up time of the server longer than down time?


Where will my server be colocated?

You’re servers will be collocated in our tier 3 data centers. You can check our data centers here.

What do you do at time of electricity outages?

Our Data Centers are powered with transformers and backup generators so you don’t have to worry about electricity outages

Who needs Colocation hosting and when do companies choose Colocation?

Customers that need complete control of all aspects of their website and how it operates, including hardware supply, are better suited for colocation hosting.
Colocation is an essential perspective for information-driven organizations in the twenty-first century. It is essential to comprehend the diverse parts of colocation and the sorts of organizations that take an interest in colocation to better choose whether colocation would be valuable for your organization…Read More

Why should I colocate instead of renting a dedicated server?

Colocation can be a big saver of money for savvy hosters. You pay only the base costs of the equipment and prevent middleman markups. You can also purchase exactly what you need, and not be drawn into incompatible servers for your applications.

What managed services do you provide with purchase of a colocation package?

Managed Services are dependent on the package you buy generally we have specified Bronze, Silver & Gold Package. Check our add-ons here.

DDOS Protection FAQ

What is a DDoS attack?

A DDoS attack is an attempt to unavailability of a computer resource to its intended users. For example, a DDoS attack can flood bogus traffic on website servers, causing a website outage. For several reasons, people are launching those attacks to extort money, achieve revenge, gain a competitive advantage, destabilize a government, or stage a social or political protest.

What is DDoS?

Distributed Denial of Service (DDoS) is the result of a cyber attack in which a server or network resource for legitimate user traffic is unavailable. Denial of service occurs as a result of the attack-malicious interruption by a perpetrator (attacker) of a target host linked to the Internet.

How to Stop a DDoS Attack?

To prevent DDoS attacks that could compromise your company data and intellectual property, it is important to create the best DDoS security for your business to avoid. DDoS security, otherwise known as DDoS mitigation, is essential for businesses to maintain as the threats to DDoS develop. The typical week-long DDoS attack costs less than $200, and there are more than 2,000 of them occurring every day worldwide. Organizations also pay a fraction of the cost of anti-DDoS mitigation services as compared to the damage caused by victims of an attack.

What is a DDoS Attack and How Does it Work?

DDoS is a form of denial of service (DoS) attack in which a perpetrator maliciously tries to interrupt the usual traffic of a target network or server by flooding Internet traffic in the surrounding networks.
This usually involves co-opting and co-ordinating vast numbers of client computers with a Trojan virus to make requests to the same tool simultaneously.
DDoS attacks, which are common for hackers because of their simplicity, can also be affordable if not lucrative, leading to malicious actors or hacktivists turning to this type of cyber attack.
A DDoS attack typically maliciously floods an IP address with thousands of messages by using distributed servers and botnets. Victims of an attack cannot access systems or network resources to make legitimate requests because of unwanted traffic which drains the output of the network.

What are the types of DDoS Attacks?

DDoS attack types vary from the ones that crash networks to the ones that flood services. Today’s three main types of DDoS attacks are volume-based attacks that focus on network bandwidth, server-focused protocol attacks, and web-focused application attacks. Some of the DDoS tools include SYN Flood, HTTP Flood, UDP Flood, Smurf Attack, Fraggle Attack, Shrew Attack, Ping of Death, Slowloris, Application Layer Attacks, NTP Amplification.